Meet the Team - DryMark Restoration Seattle

Meet the Seattle Team Behind DryMark Restoration Seattle

Every crew that walks through your door in Seattle carries the same standard: documented work, a written price before the first tool comes out, and a photo record when we leave. Our people are background-checked, uniformed, and named - not anonymous contractors rotating through a dispatch board. What unites this team is simple. We’ve all seen what happens when restoration work skips steps, and we’ve all committed to the alternative. Haven Standard, every job, no exceptions.

Call (425) 671-5392

Our People

Alicia Brennan, Owner

I started DryMark Restoration Seattle in 2011 after six years as a claims adjuster watching homeowners lose coverage over documentation gaps that weren’t their fault. A missing moisture log. A scope that changed mid-job with nothing in writing. I built this company around the problem I kept seeing: the gap between what happened in a house and what an insurer could verify. In Seattle, that means tracking psychrometric data - temperature, relative humidity, and vapor pressure differential, which is the force that actually moves moisture out of wet materials - through every phase of drying, then delivering it in a format adjusters can process without a second request. I’ve seen drywall in Capitol Hill basements dry faster than some adjusters return calls, and I’ve seen Ballard crawlspaces require tertiary drying because the initial scope missed trapped moisture behind a vapor barrier. Both situations teach the same thing: start with the numbers, explain what they mean, and document every step. I still review every written scope before it goes to a customer, and I still answer the phone when the after-hours line rings.

Marcus T., Lead Water Technician

Marcus has been running mitigation crews in King County for nine years, and he still opens every job with a thermal imaging scan even when the water source seems obvious. He’s IICRC-certified in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), which means he can read a moisture map and predict where hidden migration will show up three days later. His specialty is complex multi-story losses in Seattle’s older buildings, where balloon framing and original plaster create drying chambers that don’t behave like modern construction. Marcus keeps a notebook of every job he’s run since 2016 - not for the company, for himself - and he’ll tell you he’s learned more from the three he got wrong than the three hundred he got right. He lives in West Seattle with two dogs who have no respect for his on-call schedule.

Elena R., Senior Mold Remediation Installer

Elena joined us in 2019 after eight years in hazardous materials abatement, and she holds RIA-certified Mold Remediation Specialist credentials alongside her Washington State asbestos supervisor license. She approaches containment builds the way a carpenter approaches finish work: every seam sealed, every negative air machine positioned for actual airflow patterns, not just textbook placement. Her human detail is practical - she speaks Spanish with about half the families we serve in South Seattle and White Center, and she insisted we add Spanish-language scope documents after watching a customer in Rainier Beach struggle to explain her concerns to an adjuster through a family member. Elena’s crew averages four containment builds per week in Seattle’s wet season, and she can estimate cubic feet of air scrubbing required from a five-minute walkthrough. She hikes the Issaquah Alps when she’s not crawling through crawlspaces.

James K., Service Coordinator

James is the voice you’ll hear when you call (425) 671-5392 at 2 a.m. because a supply line let go behind your washing machine. He’s been coordinating emergency dispatches for restoration companies since 2014, and he knows which of our technicians lives closest to Magnolia versus Mount Baker, who’s certified for sewage Category 3 losses, and which equipment is on which truck without checking a screen. His certification is in emergency management logistics, but his real skill is pacing: knowing when a caller needs immediate reassurance that someone’s moving, and when they need two minutes of actual information about what happens next. James tracks every call in our system with notes that the field crew reads before they arrive, so you don’t repeat your story to a stranger in a truck. He grew up in Shoreline and still coaches youth basketball there, which he says taught him more about managing competing priorities than any logistics course.

Devon P., Restoration Apprentice

Devon started with us in 2023 through a Washington State-registered apprenticeship program, splitting time between field work and classroom hours toward IICRC certification. Right now he’s logging hours across every service line - water, fire, mold, biohazard - because the program requires breadth before specialization. What Devon brings immediately is documentation discipline: he was the one who pointed out that our photo timestamps weren’t syncing correctly with our moisture logs, a small gap that could have cost a customer in Fremont their supplemental claim. He grew up in a house with a daylight basement that flooded twice, so he understands the customer side of this work more than most apprentices. Devon’s current project is learning to operate our Injectidry hardwood floor drying system, which forces heated, dehumidified air through specialized mats to dry plank flooring without removal. He lives with his grandmother in Beacon Hill and commutes by light rail, which means he’s sometimes the first to arrive when downtown traffic locks up I-5.

One Standard, Every Job

The Haven Standard travels with our people, not just our paperwork. Haven Standard, Clause 1: a written price before any work starts, delivered on every job in Seattle with no exceptions. That means Marcus doesn’t open his truck until you’ve seen and signed your scope. Elena doesn’t build containment until the room-by-room pricing is documented. James doesn’t dispatch a crew until the estimate is in your email or your hand. The 365-Day Done Right Promise follows the same rule - it’s a signed guarantee on every job, not a verbal assurance that disappears with the crew.

Our documentation standards - photo records on every visit, daily moisture logs, written scopes with line-item pricing - exist because Alicia built this company from the adjuster’s side of the desk. The equipment we deploy, from Dri-Eaz and Phoenix dehumidifiers to XPOWER air movers and Injectidry specialty drying systems, produces the data that turns restoration invoices into payable claims. Every technician on this page is licensed, insured, and background-checked, with verification completed before they arrive at your door.

We’re independently owned and operated under The Haven Standard, not a franchise network. What that means in practice: the person who answers your call knows the crew being dispatched, the crew knows the equipment on their truck, and the owner reviews the documentation before the job closes. Same standard, every house, every time.

Written by Alicia Brennan, Owner at DryMark Restoration Seattle, serving Seattle since 2011.