Our Guarantee & Warranty - DryMark Restoration Seattle

The DryMark Restoration Seattle Guarantee

We stand behind every job we do in Seattle with something most restoration companies won’t put in writing: a signed, dated guarantee. Our 365-Day Done Right Promise means if the work isn’t right, we make it right. No arguments, no runaround, no “that’s not covered.” This isn’t a marketing line. It’s Haven Standard, Clause 3, and it appears on every contract we sign. Since 2011, Alicia Brennan has built this company on the documentation gap that costs homeowners their claims. We close that gap with written prices before work starts, photo records on every visit, and daily moisture logs that turn restoration invoices into payable insurance claims. When we leave your home, you have a complete file. When we promise something, it’s in writing. That’s the only way we operate.

Call (425) 671-5392

What’s Covered

• Workmanship on every phase of restoration. From initial water extraction through final paint touch-up, our technicians perform to IICRC, RIA, and IFA standards. If a seam shows, a floor cupps, or an odor returns within 365 days, we return and correct it at our expense.
• Professional-grade equipment and proper deployment. We deploy Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems based on psychrometric data - the measurement of temperature, humidity, and air movement that determines drying speed. If equipment is undersized or misapplied, causing secondary damage or extended drying time, we own that cost.
• Complete site cleanup after every visit. Our crews leave your home broom-clean minimum, with protective coverings removed and disposed debris hauled. If we tracked something in or missed a containment step, we’ll be back that same day to fix it.
• On-time arrival for scheduled appointments. Emergency dispatch in Seattle moves as fast as traffic and safety allow. For scheduled reconstruction and follow-up visits, we commit to a two-hour arrival window. If we’re running late, we call. No ghosting, no “the crew got pulled to another job.”
• Honest pricing with zero scope creep. Haven Standard, Clause 1: written price before any work starts, every time, with no exceptions. The price we agree to is the price you pay. If we discover additional damage during work, we stop, document with photos, and present a revised written scope before continuing. You approve every dollar.
• Photo documentation as a standard deliverable. Every visit produces a dated photo record showing condition, moisture readings, equipment placement, and progress. This isn’t an upsell. It’s included, because without documentation, your insurance claim is just a story.
• Direct adjuster coordination. Alicia Brennan founded this company after seeing how many valid claims get denied for lack of proper documentation. We speak adjuster language, provide the moisture logs and photo records they require, and coordinate directly so you’re not chasing two conversations.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work, here’s what happens: you call us at (425) 671-5392. A live person answers, 24 hours a day, 7 days a week. No voicemail tree, no “we’ll call you back tomorrow.” You describe the issue. We schedule a return visit within 24 hours for active concerns, or at your earliest convenience for cosmetic or scheduling issues. A technician arrives, reviews your file including the original photo record and drying logs, identifies the gap, and presents a written correction scope. If we missed something, we fix it. If materials failed, we replace them. If the issue traces to something outside our work, we’ll show you the documentation that proves it and explain your options plainly.

The 365-Day Done Right Promise is a signed guarantee, not a verbal assurance you hope someone remembers. It’s stamped on every job folder. Alicia Brennan put it there because she spent years as a claims adjuster watching homeowners lose leverage the moment the crew drove away. Our guarantee exists to restore that leverage. We’ve completed over 12,000 home restorations since 2011, and every one left with a written price agreed beforehand and a documented record when we finished. The promise has been tested. It holds.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re state-licensed, insured, and bonded, with background-checked, uniformed technicians who are named and verified before they arrive at your Seattle home. Licensing means we’ve met Washington’s requirements for restoration contractors, including the training standards that let us document work to IICRC, RIA, and IFA specifications. Insurance means if the unexpected happens, there’s coverage in place that doesn’t depend on our good intentions. Bonding adds a layer of financial protection for the homeowner.

But the real backing is operational. We’re independently owned and operated under The Haven Standard, not a franchise network where accountability diffuses across territories. Alicia Brennan has run this company since 2011 with one rule: every job gets the same documentation she’d want if she were still adjusting claims. That means license numbers on file, insurance certificates available on request, and a paper trail for every promise. When we say we’ll make it right, we have the structure to do so. When we document your damage, we do it to the standard that gets claims paid. The paperwork isn’t the guarantee, but without it, no guarantee means much.

Free Second Opinion on Any Written Estimate

Haven Standard, Clause 2: bring us a competitor’s written estimate and we’ll review it at no charge. We’ve seen scope gaps that cost homeowners thousands, double-billing on equipment days, and drying plans that ignore vapor pressure differential - the force that drives moisture from wet materials into dry air. Sometimes the other estimate is fine. Sometimes it’s missing a containment barrier in a mold job, or proposing demolition where injectidry systems could save original plaster. We’ll tell you what we see, point by point, with no pressure to hire us. The review is free because informed homeowners make better decisions, and better decisions lead to better outcomes. That’s been our approach since 2011.

What to Expect on Every Job

When you call (425) 671-5392, a live person answers. We gather the basics: what happened, when, where in your Seattle home, whether water is still moving, whether power is on. For emergencies, we dispatch immediately. For non-urgent scheduling, we book a specific arrival window. Before any work begins, you receive a written scope and price. You sign. We start. Every visit generates photos, moisture readings, and equipment logs. When work completes, you get a final packet: before-and-after documentation, drying logs, equipment inventory, and your signed 365-Day Done Right Promise. If your insurance is involved, we coordinate directly with your adjuster and provide the formatted documentation their system requires.

No surprises. No “we found more damage” conversations without a new written scope. No chasing us for paperwork that should have been in your hands before we left. That’s not extra service. It’s Haven Standard, and it’s how we’ve operated from our first Seattle job to our twelve-thousandth.

Common Questions About Our Guarantee

What does the 365-Day Done Right Promise actually cover?

Any defect in our workmanship, any failure of materials we supplied and installed, or any restoration outcome that doesn’t match the written scope we agreed to. If drywall we repaired shows a seam, we fix it. If an odor returns in a treated area, we investigate and retreat. If a floor we dried begins to cup, we determine why and correct it. The promise does not cover new, unrelated damage - a second leak, for instance, or pre-existing conditions we documented and excluded in our original scope. Call (425) 671-5392 and we’ll review your file against the original photo record.

How do I make a claim under the guarantee?

Call us. A live person answers 24 hours a day, 7 days a week. Describe the concern. We pull your job file, review the original documentation, and schedule a return visit. For active problems - moisture returning, odors, visible defects - we aim to be back within 24 hours. We inspect, photograph current conditions, compare to our departure record, and present a written correction plan. Most issues resolve in one visit. If materials need ordering, we schedule and keep you informed. There’s no fee for guarantee work. That’s the promise.

Will you really honor the written price if you find more damage?

Haven Standard, Clause 1 is absolute: written price before work starts, every time. If we discover concealed damage during work, we stop. We photograph the finding. We document moisture readings and affected square footage. We present a revised written scope with a revised price. You approve it, or you don’t, and we proceed or don’t based on your decision. What we won’t do is finish the work and present a bill 40% higher than agreed. That practice is why Alicia Brennan founded this company. We’ve completed over 12,000 jobs with no exceptions to Clause 1.

What documentation do I actually receive?

A dated photo record from every visit. Daily moisture logs showing psychrometric readings - temperature, relative humidity, and specific humidity - that prove drying progress. A written scope of work with your signed approval. Equipment placement diagrams. A final report with before-and-after comparison. And your signed 365-Day Done Right Promise. If insurance is involved, we also provide adjuster-formatted documentation with the terminology and structure their systems require. Everything in writing. Everything dated. Everything yours to keep.

Do you offer a free second opinion even if I don’t hire you?

Yes. Haven Standard, Clause 2: bring any competitor’s written estimate and we’ll review it at no charge, no obligation. We’ve found estimates that missed required containment for mold, underestimated drying days by ignoring Seattle’s marine climate effects on evaporation rates, or proposed demolition where specialized drying could preserve original materials. We’ll point out what we see, explain the technical basis, and let you decide. The review is free because an informed homeowner protects their own claim, and that’s better for everyone except the company that wrote a sloppy scope.

Written by Alicia Brennan, Owner at DryMark Restoration Seattle, serving Seattle since 2011.